BELL Hospitality Consultants

Athens

BELL Hospitality Consultants is a specialized hospitality consulting firm founded in 2004 by Christos Gorgolis (MBA, CHA).

Operating exclusively within the hotel and tourism sector, BELL is headquartered in Greece with a strong nationwide presence. We deliver integrated consulting, management, and training solutions to hospitality businesses of all sizes and categories.

Our vision

To support hotel properties—from boutique and traditional accommodations to large hotel groups and resorts—by upgrading service quality, ensuring regulatory compliance, and strengthening long-term competitiveness and profitability.

To act as a strategic partner of hotels with solutions tailored to the level and needs of each unit.

To incorporate global tourism trends into the consulting services it provides, keeping the Greek tourism product at the forefront of competitiveness.

SERVICES

BELL offers a wide range of administrative, educational and consulting services, such as

Strategic Consulting & Business Development

Market and operational analysis
Marketing and branding strategy development
Operational optimization for Resorts, City Hotels, and Boutique Properties

Property & Hotel Management Consulting

Management support services on a project or full-management basis
Focus on service quality, financial performance, and sustainable growth

Hospitality Training & Human Capital Development

On-the-Job Training & Professional Seminars:

Front Office - Communication protocols, reservations, PMS
Housekeeping - Hygiene standards, SOPs, operational organization
Food & Beverage - Service excellence

HACCP - System Impementation

End-to-end HACCP system implementation:

HACCP study development
Critical Control Point (CCP) analysis
Staff training
Documentation for EFET inspections

Management Systems Certifications

In cooperation with ESYD-accredited certification bodies:

CODEX ALIMENTARIUS
ISO 22000:2018
ISO 9001:2015
ISO 14001:2015
ISO 21401:2018
ISO 45001:2018
ISO 27001:2018

GDPR Compliance Consulting

GDPR compliance audits (Privacy Audit)
Secure personal data management for guests and staff
Staff training on data protection
Documentation (consent forms, cookie policy, processing records)
Collaboration with DPOs and legal advisors

ESG Consulting for Hotels

ESG reporting and monitoringbr>- Environmental reporting compliance (Article 19 - mandatory from 01/01/2026)

Hotel Classification & Star Rating

Consulting support for hotel star classification via the Hellenic Chamber of Hotels (HCH).

Staffing & Human Resources

Executive recruitment (Hotel Managers, F&B Managers, Executive Chefs)
Frontline staff placement (Reception, Housekeeping, F&B, Maintenance, Kitchen)

Why Choose Us

Over 20 years of hospitality industry experience
Tailor-made solutions aligned with each hotel’s profile and strategy
Combination of traditional hospitality values and modern market trends
Staff training that strengthens service quality and brand reputation
Flexible service models for all hotel sizes and categories
Professionalism, confidentiality, and reliability
Continuous regulatory monitoring and compliance support (FEK & PD)

WE ARE THE AGENCY OF THE YEAR

Over 20 years of consultancy experience

179

Hotel Clients

2987

Project Completed

169267

Training hours

New Projects

Short Bio - Chris Gorgolis

Chris Gorgolis is a hospitality industry professional with over 20 years of experience across hotel operations, hospitality technology, and consulting. His career began in 1984 following his graduation from the Educational Institute of the American Hotel & Motel Association, where he later earned the prestigious C.H.A. (Certified Hotel Administrator) designation, followed by an MBA in Finance.

He has held key management positions in leading luxury hotel brands in Greece, including Athens Hilton, Athens Ledra Marriott, Porto Carras Grand Resort, and Hotel Grande Bretagne. Chris also served as Sales & Marketing Director for major hotel software companies in Greece, leading commercial strategy and market expansion initiatives.

In 2004, he founded BELL Hospitality Consultants, providing strategic, operational, and compliance-driven solutions to hotels and resorts across Greece. Since 2006, he has specialized in HACCP and ISO 22000 systems as a certified Lead Auditor, supporting hospitality businesses in achieving high standards of quality, safety, and performance.