Managing Quality Guest Service - BELL Hospitality Consultants
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Managing Quality Guest Service

Managing Quality Guest Service

Σεμινάριο:Managing Quality Guest Service


Διάρκεια : 12 ώρες

Απευθύνεται : Προϊσταμένους τμημάτων και μελλοντικούς προϊσταμένους


Θεματικές ενότητες επιγραμματικά:

This seminar help Managers and Supervisors raise the level of service in their areas and then maintain high standards. They’ll discover how to:

·         empower and train employees to solve guests’ concerns immediately;

·         motivate staff members to improve service on a daily basis;

·         increase efficiency and decrease problems through teamwork;

·         Make quality service a priority for your entire team – top to bottom.

Εξοπλισμός : Εγχειρίδιο εκπαιδευόμενου, παρουσίαση σε PowerPoint μέσω Laptop, flip chart.


Πρακτικές Περιπτώσεις: Θα γίνει προβολή dvd (αποσπάσματα ταινιών), ασκήσεις, παιχνίδια, εργασίες, case studies κλπ,.


Κόστος ανά ώρα εκπαίδευσης: 300 ευρώ



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